Shipping & Delivery Policy

1. Delivery is instant and online

• Plans: your plan is active on your workspace as soon as Razorpay confirms the payment, usually within seconds.
• The one-off business audit: unlocked on your workspace as soon as the payment is confirmed; you generate the report when you are ready.
• Invoices: a GST tax invoice (or, for customers outside India, an export invoice) is emailed to the address on your account and is available under Settings → Billing → Invoices.

2. If access does not appear

If your payment succeeded but your plan or audit is not active within 24 hours, email support@sunbots.in with the Razorpay payment ID. We will activate it or refund the payment in full.

A payment made in a foreign currency with an Indian card, or in a currency different from the order, may be held for review before activation; we contact you if that happens.

3. Where the Service is available

The Service is delivered over the internet and can be used from any country where it is lawful to do so. Prices are shown in Indian Rupees for India and in the local currency shown at checkout elsewhere; see our Refund Policy and Cancellation Policy for payments already made and for stopping future charges.

4. Contact

• Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059. Support: support@sunbots.in.
• Grievance Officer: Ravi Jadav, ravi.jadav@sunbots.in.