1. Cancel anytime — no lock-in

Paid plans run on a monthly billing period (annual where you chose that at checkout). There is no minimum term, no lock-in and no cancellation fee — you can cancel at any time, for any reason, without contacting sales.

2. How to cancel

• In the app (fastest): sign in and go to Settings → Billing, then choose Cancel Subscription and confirm. The change is recorded immediately and the page will show the date your access ends.
• By email: write to support@sunbots.in from the email address on the account, telling us which workspace to cancel. We will action it and confirm by email.
• We may ask you to confirm that you are authorised to cancel on behalf of the account holder.

3. When a cancellation takes effect

• Cancellation takes effect at the end of your current billing period — it is not immediate. Your plan stays active and you keep full access until that date.
• No further renewal charge is taken once the cancellation is recorded.
• Until the period ends you can undo the cancellation with Reactivate Subscription in Settings → Billing; your plan then continues as normal.
• Part-period fees: [state whether any part of the current period is refunded when you cancel mid-period, or whether access simply runs to the end of the paid period — to be confirmed before launch; see the Refund Policy].

4. Founding-customer pricing

Founding-customer rates are locked for 12 months from your first payment. [State whether a founding rate is preserved if you cancel and re-subscribe later, or whether re-subscribing is at the then-current price — to be confirmed before launch.]

5. The one-off business audit

The ₹999 business audit is a one-time purchase, not a subscription — nothing renews, so there is nothing to cancel. Once bought, the audit stays available on your workspace until the report is generated.

• Cancelling an audit purchase before the report is generated: [state whether this is possible and on what terms — to be confirmed before launch; see the Refund Policy].

6. Failed or missed renewal payments

If a renewal payment fails, your subscription is marked past due and access to paid features may be limited until a payment succeeds. [State the grace period allowed before a past-due subscription is cancelled — to be confirmed before launch.] A failed payment is not a cancellation: if you want to cancel, use section 2.

7. Suspension or termination by us

We may suspend or terminate access for breach of the Terms, non-payment, or legal or security reasons, as set out in section 14 of our Terms of Service.

8. Your content and data after cancellation

• Cancelling does not delete your data straight away. After your access ends we make your Customer Content available for export for 30 days, after which it may be deleted under our retention schedule.
• You can ask us to delete your data sooner, or exercise any other data-protection right, by writing to privacy@sunbots.in — see the Privacy Policy.
• Any custom domain you connected remains yours.
• Content already published to your own connected accounts (social profiles, website, Google Business Profile) stays there — it is yours; cancelling does not remove it.

9. Complaints & grievances

If a cancellation was not actioned as described here, escalate to our Grievance Officer (Attn: Head—Grievances) at support@sunbots.in, or by post to Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059.

10. Governing law

This policy is governed by the laws of India, and disputes are subject to the jurisdiction and dispute-resolution provisions of our Terms of Service (courts at Ahmedabad, Gujarat, or arbitration seated there).

11. Changes to this policy

We may update this policy; the version in force is the one published on this page. Material changes will be notified in advance and take effect on the stated date.

12. Contact

Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059. Cancellations and billing: support@sunbots.in.