Refund Policy

1. What you are paying for

• Subscription plans. Paid plans are billed in INR for customers in India and in the currency shown at checkout (for example USD, or CAD, AUD, AED or SAR) for customers outside India, through Razorpay, on a monthly billing period. Plans auto-renew at the end of each period until you cancel. Current prices are shown at https://marketing.sunbots.in/pricing.
• Taxes. For customers in India, prices exclude GST, which is added where applicable, and a GST-compliant invoice is issued automatically for every successful payment. Customers outside India receive a zero-rated export invoice (no Indian GST) — sales to customers outside India are exports of services under our GST Letter of Undertaking.
• Founding-customer pricing. Where you subscribed at a founding-customer rate, that rate is locked for 12 months from your first payment.
• The one-off business audit. The ₹999 business audit is a one-time, non-subscription purchase. It unlocks exactly one brand audit report for your workspace; it does not start a plan, does not renew, and does not include ongoing content generation.

2. How payments are taken

Payments are processed by Razorpay, which supports UPI, cards, net-banking and wallets. We never receive or store your full card details. Any refund we approve is returned by Razorpay to the original payment method — we cannot pay it to a different account, card or UPI ID.

Foreign-currency payments: you are charged in the currency shown at checkout; your bank or card issuer may add exchange-rate or cross-border fees, which we do not control and do not refund.

3. Refunds of subscription fees

You can cancel at any time and there is no lock-in and no cancellation fee; cancelling stops the next renewal charge (see the Cancellation Policy). This section is only about fees that have already been charged.

• Charged periods: a subscription payment is not refundable once the billing period it pays for has started, except under section 5 (billing errors), or where we fail to provide the Service in a material way and do not fix it within 14 days of your written notice — then we refund the unused part of that period pro-rata.
• Cancelling mid-period: there is no pro-rata refund; your plan stays active until the end of the period you have paid for, and no further renewal is charged.
• First payment: there is no cooling-off refund on a subscription, because the Service starts producing paid work for you straight away. The one-off ₹999 business audit exists so you can evaluate us before subscribing.

4. Refunds of the one-off business audit

The ₹999 business audit is bought once and is not a subscription. A workspace can hold one unused audit at a time, and the audit is treated as used once the report has been generated.

• Refundability: refundable in full if you ask before the report has been generated. Once the report has been generated the audit is used and is not refundable, except under section 5 or if we cannot deliver a usable report.

5. Billing errors we will always correct

Separately from section 3, we refund in full — once verified — any amount taken in error, including:

• a duplicate charge for the same billing period;
• a charge taken after a cancellation had already taken effect;
• an amount different from the price shown to you at checkout (a difference caused solely by your bank's exchange rate or foreign-transaction fees is not a billing error); and
• a payment debited but not credited to your account because of a technical failure.

6. How to request a refund

Email support@sunbots.in from the email address on the account, with your workspace name, the invoice number or Razorpay payment ID, the amount, and the reason for the request. We may ask you to confirm you are authorised to act for the account holder.

We acknowledge refund requests within 2 working days and tell you the outcome, with reasons, within 7 working days of receiving the information we need.

7. How an approved refund is paid

Approved refunds are issued through Razorpay to the original payment method. Razorpay generally credits the amount within 5–7 working days (up to 10 for international cards); your bank or card issuer may take longer, and that part is outside our control. We will give you the Razorpay refund reference so you can trace it.

Where Indian GST was charged, the GST on the refunded amount is dealt with by a credit note issued against the original invoice.

Refunds of payments made in a foreign currency are issued in the original currency for the original amount. The value you receive may differ because of exchange-rate movement between payment and refund, and any bank or card-issuer fees are not refunded. Allow up to 10 business days for the credit to appear.

8. Chargebacks

If you think a charge is wrong, please contact us before raising a chargeback with your bank — we can almost always resolve it faster and without your account being disrupted. We may suspend an account while a chargeback is being investigated, and we will share transaction records with the payment provider as required.

9. Complaints & grievances

If you are unhappy with how a refund request was handled, escalate to our Grievance Officer, Ravi Jadav, at ravi.jadav@sunbots.in, or by post to Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059.

10. Governing law

This policy is governed by the laws of India, and disputes are subject to the jurisdiction and dispute-resolution provisions of our Terms of Service (courts at Ahmedabad, Gujarat, or arbitration seated there).

11. Changes to this policy

We may update this policy. The version that applies to a payment is the version published on this page on the date that payment was taken. Material changes will be notified in advance.

12. Contact

Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059. Billing and refunds: support@sunbots.in.