1. What you are paying for

• Subscription plans. Paid plans are billed in INR through Razorpay, on a monthly billing period (an annual period is offered on some plans at checkout). Plans auto-renew at the end of each period until you cancel. Current prices are shown at https://marketing.sunbots.in/pricing.
• Taxes. Prices exclude GST, which is added where applicable. A GST-compliant invoice is issued automatically for every successful payment.
• Founding-customer pricing. Where you subscribed at a founding-customer rate, that rate is locked for 12 months from your first payment.
• The one-off business audit. The ₹999 business audit is a one-time, non-subscription purchase. It unlocks exactly one brand audit report for your workspace; it does not start a plan, does not renew, and does not include ongoing content generation.

2. How payments are taken

Payments are processed by Razorpay, which supports UPI, cards, net-banking and wallets. We never receive or store your full card details. Any refund we approve is returned by Razorpay to the original payment method — we cannot pay it to a different account, card or UPI ID.

3. Refunds of subscription fees

You can cancel at any time and there is no lock-in and no cancellation fee; cancelling stops the next renewal charge (see the Cancellation Policy). This section is only about fees that have already been charged.

The following terms are being finalised and will be stated here in full before launch. Until then, requests are handled case by case under section 6.

• Refund window: [state whether a subscription payment that has already been charged is refundable, and if so within how many days of the charge — to be confirmed before launch].
• Part-used billing periods: [state whether a cancelled period is refunded pro-rata, or whether access simply continues to the end of the period you have paid for with no refund — to be confirmed before launch].
• First payment / cooling-off: [state whether a first-time subscriber may cancel within a cooling-off period for a full refund — to be confirmed before launch].

4. Refunds of the one-off business audit

The ₹999 business audit is bought once and is not a subscription. A workspace can hold one unused audit at a time, and the audit is treated as used once the report has been generated.

• Refundability: [state whether the one-off audit fee is refundable, and whether that differs before and after the report has been generated — to be confirmed before launch].

5. Billing errors we will always correct

Separately from section 3, we refund in full — once verified — any amount taken in error, including:

• a duplicate charge for the same billing period;
• a charge taken after a cancellation had already taken effect;
• an amount different from the price shown to you at checkout; and
• a payment debited but not credited to your account because of a technical failure.

6. How to request a refund

Email support@sunbots.in from the email address on the account, with your workspace name, the invoice number or Razorpay payment ID, the amount, and the reason for the request. We may ask you to confirm you are authorised to act for the account holder.

We acknowledge refund requests within [2] working days and tell you the outcome, with reasons, within [number] working days of receiving the information we need.

7. How an approved refund is paid

Approved refunds are issued through Razorpay to the original payment method. Razorpay generally credits the amount within [number] working days; your bank or card issuer may take longer, and that part is outside our control. We will give you the Razorpay refund reference so you can trace it.

Where a refund is approved, the GST charged on the refunded amount is dealt with by a credit note issued against the original invoice.

8. Chargebacks

If you think a charge is wrong, please contact us before raising a chargeback with your bank — we can almost always resolve it faster and without your account being disrupted. We may suspend an account while a chargeback is being investigated, and we will share transaction records with the payment provider as required.

9. Complaints & grievances

If you are unhappy with how a refund request was handled, escalate to our Grievance Officer (Attn: Head—Grievances) at support@sunbots.in, or by post to Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059.

10. Governing law

This policy is governed by the laws of India, and disputes are subject to the jurisdiction and dispute-resolution provisions of our Terms of Service (courts at Ahmedabad, Gujarat, or arbitration seated there).

11. Changes to this policy

We may update this policy. The version that applies to a payment is the version published on this page on the date that payment was taken. Material changes will be notified in advance.

12. Contact

Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059. Billing and refunds: support@sunbots.in.