Data Deletion

1. Ask us directly (fastest)

• Export or delete your account: sign in and go to Settings → Privacy & Data. Deleting your account also deletes any workspace you are the only owner of, including its connected accounts and the data collected through them.
• Disconnect a connected account: open Connectors in the app's sidebar and click Disconnect on the account's row. The button is there whether the account shows as Connected, Expired, Revoked or Error. If you connected more than one Page, repeat this for each one. Disconnecting deletes the connection we store for the account: its access tokens, the profile details we stored for it and the list of posts we imported for it. We then stop collecting anything new from it. A linked Instagram account is reached with its Facebook Page's access token, and its connection keeps its own copy of that token, so disconnect the Instagram account as well as the Page. Data that belongs to your workspace as a whole stays until you ask us to delete it: copies of your best-performing posts kept as examples for new content, your brand profile and brand report, and the comments, insights and performance figures already collected. Disconnecting does not remove Sunbots Marketing from your Facebook account; to end our access at Meta as well, remove it in Facebook's settings as described in section 2.
• By email: write to privacy@sunbots.in from the address on your account, asking us to delete your data. We may need to verify your identity before we act.

2. Deletion requested through Facebook

You can remove Sunbots Marketing from your Facebook account at any time under Settings & privacy → Settings → Business Integrations (or Apps and websites, if it is listed there). Facebook then revokes our access to your account immediately; that part takes effect at Facebook, without us. Removing the app on its own does not send us a deletion request, so it does not erase data we already hold.

To ask us to delete your data through Facebook, request it when you remove the app: under Settings & privacy → Settings → Apps and websites, open your removed apps, choose Sunbots Marketing and click Send Request. Facebook sends us the request, and we issue a confirmation code for it, which Facebook shows you. We then delete the Facebook Page and Instagram connections we can match to your Facebook account, with their access tokens, the profile details we stored for them and the list of posts we imported for them.

That request reaches only what we can match to your Facebook account. It does not reach a Meta ad account you connected for Paid ads, the data that belongs to your workspace as a whole (listed in section 1), or a connection made before we started recording that match if you have not clicked Refresh on it in Connectors or reconnected it since. To have those deleted, use the in-app controls or email privacy@sunbots.in as described in section 1, quoting the confirmation code if you have it. We will action it under section 4.

3. Where we act as processor

If your data was uploaded or connected by one of our business customers so that we could run marketing on their behalf (for example, you are one of their leads or part of their social-media audience), that customer is the controller / Data Fiduciary and we act as their processor / Data Processor. Please send your deletion request to that business; we will assist them in carrying it out under our Data Processing Addendum.

4. What we delete and when

On a verified request we delete or irreversibly anonymise the personal data we hold about you and delete the stored access tokens for any account you connected. We complete deletion within the timelines required by applicable law (generally within 30 days) and confirm by email once it is done. Backups are purged on their normal rotation cycle.

5. Contact

Sunbots Innovations LLP, 13 Hariharashray Bunglows 1, Thaltej, Ahmedabad, Gujarat 380059. Data protection: privacy@sunbots.in; Data Protection Officer (where appointed): dpo@sunbots.in.